Frequently Asked Questions

CSA Policies & Member Responsibilities

It is your responsibility to remember to pick up your share during the listed pick-up hours for the Pick-up Location you are signed up at, and to read and abide by our Pick-up Protocol and Policies.  Olmec Agro-Tech does not reimburse for Shares missed because you forgot to pick up or did not follow instructions.

It’s very important to understand and follow our Pick-up Protocol and Policies, as they are meant to make the CSA experience a positive one and are integral to the successful operation of our program! Not following instructions leads to problems, and chronic abusers may be asked to leave our membership.  Any Shares remaining at the close of pick-up hours may be donated by the site hosts, so be sure to pick up your Share during the listed hours on the correct day.

Communications

We communicate with our membership primarily through email and posts published on our web site.  These emails and posts include information about what will be in upcoming share boxes and recipes. We also send email announcements to our CSA Community about upcoming Community Farm Days and other Farm Events.

As a member of our CSA program, you understand it is your responsibility to open and read the emails we send so that you stay informed.  If your email address changes, you need to update it in the Contact Info tab of your online account (to continue to receive member-specific alerts) as well as in our community email list.

To help you receive and filter emails from us, we do our best to include either Live Earth Farm or Live Earth Farm CSA in the Subject line of our emails.  The address our member-specific alerts are sent from is – csaware@olmecagro-tech.org – so please make sure to add this address to your contact list so our alerts reach your inbox.  This is a send-only address; please do not use it to communicate with us because we will not receive your email.

Weekly emails include

– “Reminder to edit your share” emails are sent Friday and Monday morning.  Though we send reminder emails, it is your responsibility to remember to edit your Share Contents so we highly recommend creating your own reminder rather than relying on the emails.

– A “what’s in your share” email is sent the morning of your Delivery Day if you are receiving a Share for the week.  This email confirms your Share Contents, Pick-up Location and Delivery Date, and your Subscription.

If you are not receiving these emails, check your junk/spam folder since emails sent through our CSA software service sometimes end up there (see above).